![Customer Customer](https://www.matcotools.com/logos/matcologos/images/MatcoLOGO_CMYKColor_stacked-263.jpg)
Customer service and support software helps customer service representatives (CSRs, or “agents”) document, route, track, resolve and report on customer issues using a trouble ticketing system. This technology is sometimes referred to as help desk software, though that term is usually applied to resolving information technology (IT) issues. Mac Tools operates a world class repair center for repairing air tools and some electronic tools. If you do not have a distributor servicing your shop you can send items directly to Mac Tools for repair. Warranty Repair. Mac Tools will repair your tool to the manufacturer’s specifications.
Matco Tools offers the best customer care in the industry. We are committed to building a reputation for customer service that meets the standards of quality we have earned with our tools. Your Matco experience--whether on the Internet or through our traditional channels--will be second to none.
If you have questions, comments, or concerns, please contact us. Our operators are on-call Monday-Friday 8:00AM-6:30PM EST. Or, email us anytime and we'll get back to you by the next business day.
Mac Tools Customer Service
That's a promise.
Mac Tools Distributor
Matco Tools